Sales and Return Policies

Please review these policies carefully as they are the terms of sale that govern your purchases at the Brown Bookstore Technology Center.  They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in manufacturer product warranties. Your placement of an order at the Brown Bookstore Technology Center - in store or online, constitutes your agreement that these policies apply to the order.

We are an authorized Apple and Dell product store as well as certified authorized service and repair center for both manufacturers. We do however service and support all computer brands including Lenovo/IBM, HP and Toshiba. A knowledgeable technology center staff is always at hand, to assist with your questions or needs. In fact the Brown community of students, staff and faculty has come to view the Brown Bookstore Technology Center as an excellent resource for all their technology needs.

The Brown Bookstore Technology Center  wants you to be thrilled with your new purchase. However, given the various manufacturers’ policies imposed upon the Computer Store and in consideration of all our customers, the following are the return and refund terms and conditions for some of our products:

Except for the below special conditions, technology items may be returned accompanied by a register receipt within 15 days of purchase, for an exchange or refund Refunds will be in the same form as original purchase.  Exception:  A 10 day period is required for a cash refund on check purchases.

Special Conditions

Opened or installed software is not returnable.

Opened peripherals will be assessed a 15% restocking fee.  Before purchasing, please consult us if unsure of a particular device’s suitability to your application purpose.

Final Sale: Computers, hard drives, chargers, flash drives and all Apple items (including iPods and iPads) are not returnable unless unopened or tested defective within 15 days of purchase.  If tested defective by our service department, the item will be exchanged for the same or equivalent item.  If item is out of stock, it will be replaced within 5 to 7 business days.
Computer purchases are covered by manufacturer’s warranty. Your system maybe returned only if unopened within 15 days. If opened and diagnosed DOA (dead-on-arrival) by our service department it will be replaced within 15 days of purchase. DOA systems must be returned in original packaging and with all original contents or a 15% restocking fee will be assessed.  User damage such as accidental drops or liquid spillage does not qualify as DOA and are also conditions not covered under Apple’s hardware warranty. Other than DOA, your system will be repaired under the terms and conditions of the manufacturer’s warranty.  Configured-to-order, personalized or other customized products cannot be returned under any circumstance, unless such product is tested DOA.